Artisan agreement

Who this is between

This agreement is between Duam Artisans Limited, a private company limited by shares incorporated in Nigeria under the Companies and Allied Matters Act 2020, RC 9849926 (“Duam”), and you, the artisan who accepts it.

Version: 9 November 2026.

It is written to be read aloud. If you sign on paper, a Duam agent reads and explains the whole agreement to you in a language you understand. The numbers on this page that the app uses are read from the app, so they are the numbers it uses today. A printed copy shows the numbers on the day it was printed.

Key numbers today

• Duam’s commission on labour10%
• Duam’s share of a call-out or trip feeA third (you get two thirds)
• Standard call-out for a repair trade₦3,000
• Your own call-outHalf to twice the standard for your trade, never above Duam’s highest
• Duam’s highest call-out₦5,000
• Largest quote₦2,000,000
• Time for a customer to answer your higher price30 minutes
• Time for a customer to answer a quote or extra work24 hours
• Time to tap On my way after accepting a job wanted now30 minutes
• How close your phone must be to the door when you arrive300 metres
• Wait at the door before reporting “customer not home”30 minutes
• Completion code6 digits, locks after 5 wrong tries
• Smallest cash out₦1,000
• Duam fee to cash outNone
• Wait after a bank account is added or changed24 hours
• Parts money clock30 minutes to 4 hours
• Time to report a problemFrom accepting the job until 48 hours after it ends or is cancelled
• Dropped jobs3 gives a warning; 8 stops new jobs
• Putting failed work right90 days
• No work off the app with a Duam customer6 months after their last Duam job with you

These numbers can change only as clause 7.5 and clause 24 say.

1. About this agreement

1.1 Duam runs an online marketplace, at duam.work and in the Duam app, that connects households and businesses anywhere in Nigeria with artisans. Duam introduces you to customers, holds the customer’s money until the job is done, and pays you. Duam does not do the work and does not supervise how you do it.

1.2 In this agreement:

• Booking means a customer’s request for work made through Duam. Job means the work under a booking.
• Repair job means a job where the customer pays a call-out fee first and you send a quote, or bill by the hour, after you look.
• Fixed-price job means a job with a price shown before booking, such as cleaning or a haircut.
• Call-out fee means the fee a customer pays for an artisan to come and look on a repair job.
• Trip fee means what a customer pays if they cancel after you tap On my way and before you arrive.
• Completion code means the 6-digit code Duam gives the customer when you accept a job.
• Wallet means your Duam wallet, where your pay lands.
• Drop means backing out of a job you accepted, missing the time to set off, or not turning up.
• The app means the Duam app, the website at duam.work and Duam’s agent tool.

2. Accepting this agreement, and how it is recorded

2.1 You can accept this agreement in one of two ways. Both have the same effect.

2.2 On the website, or in the app from version 1.9.2. When you join, the screen links to this agreement next to the button that sends your details. Read it first. When you press that button, you agree to it. You do not sign anything else. Duam then records against your account: the version you agreed to, the date and time, how you agreed (app, website or with an agent) and the version of the app you used. Duam keeps this record while your account is open, and after you delete your account it keeps the record without your name, so it can show what was agreed.

2.3 On paper, with a Duam agent. The agent brings two printed copies of this version. The agent reads and explains the whole agreement to you in a language you understand and answers your questions. You sign or make your mark on both copies. The agent signs both for Duam, and signs a statement on both that they read it to you. You keep one copy. The same day, the agent photographs every page of the other copy and sends the photos to support@duam.work. Duam keeps the paper copy and the photos, and records against your account the version, the date you signed and the name of the agent.

2.4 If you signed on paper, the sign-in screen on the website may also say that going on means you agree. You are agreeing to the same thing again.

2.5 This agreement starts when you have accepted it and a person at Duam has verified you to take jobs.

2.6 You can read this agreement at any time at https://duam.work/artisan-agreement. You can ask support@duam.work for a copy of the version you accepted.

2.7 If this agreement was read to you in another language, the English text is the agreement.

3. You work for yourself

3.1 You are an independent contractor. You are not Duam’s employee, partner or agent.

3.2 That means:

• You choose which jobs to accept and which to turn down.
• You choose when you work. You set this in the app and switch yourself Free or Off, except as clauses 13.2 and 22.6 say.
• You use your own tools, transport, phone and data.
• You may work for anyone else, including Duam’s competitors, as long as you keep clause 14.
• You are not entitled to a salary, pension, leave or redundancy pay from Duam.
• You cannot make promises or sign anything on Duam’s behalf.

3.3 You pay your own tax and any levy on your income. Duam does not deduct tax from what you earn. If the law later requires Duam to deduct or report tax on your pay, Duam will tell you before it starts.

3.4 If your trade needs a licence, permit or registration where you work, you must hold it.

3.5 You may bring a helper to a job only if they are part of the work. You are responsible for your helper, their pay and what they do. They must follow clause 18.

4. Joining Duam

4.1 You must be 18 or over.

4.2 Everything you give Duam must be true: your name, NIN, phone number, workplace, trades, experience, guarantor and union. Keep it up to date. Change what you can in the app, and tell Duam in Help about the rest. A false detail can end this agreement, and Duam may report it to the police.

4.3 Your NIN. You give your 11-digit National Identification Number (NIN). Duam may check it with an ID check service when one is switched on, or a person at Duam may check your NIN card. You have 3 tries a day. Duam keeps the name on the NIN record, the last 4 digits and, once your NIN is confirmed, a one-way scramble of it that cannot be turned back into the number. Duam does not store your full NIN.

4.4 One account each. One account per phone number, per email and per NIN. One bank account can belong to only one artisan.

4.5 To be offered jobs you need all of these: to be verified by a person at Duam, your NIN on file, and a phone that can use WhatsApp, the Duam app or the website. Duam sends job offers on WhatsApp and to the Duam app, and shows them on the website. A basic phone, or no phone, gets no offers. You do not need a bank account to take jobs, only to cash out.

4.6 Verifying you is Duam’s decision. It does not promise you any number of jobs or any income.

5. Your guarantor

5.1 A guarantor is somebody who knows you and vouches for your character. A guarantor is a character reference only. A guarantor does not guarantee your debts, your tools, your work or any money, and Duam will never ask a guarantor to pay anything.

5.2 If a Duam agent signs you up, you must name one guarantor. You must name a second guarantor if any trade you work in means being alone in a customer’s home for hours. The agent’s form tells you when. If you join on your own in the app or on the website, a guarantor is optional, but if you name one, this clause applies.

5.3 A guarantor cannot be your husband, wife or child. A second guarantor cannot be family. A guarantor’s phone number cannot be your own.

5.4 Before you give Duam a guarantor’s name and number, you must ask them, tell them you are naming them, and give them Duam’s Guarantor Notice. The agent has copies, or ask support@duam.work for one and send them a photo of it.

5.5 A person at Duam may call your guarantor once, to ask whether they know you and vouch for you. After that, Duam calls them only if it cannot reach you about a live job, about a serious complaint, or to tell them it ended this agreement under clause 14.6. Duam never sends a guarantor automatic messages.

5.6 Your guarantor can withdraw at any time. If they do, Duam deletes their details. If your sign-up needs a guarantor, you must name another within 14 days.

6. Your prices

6.1 Repair jobs. You set your own call-out fee for each repair trade, from half to twice Duam’s standard call-out for that trade, and never above Duam’s highest call-out.

6.2 A customer who books you by name when they book pays your own call-out fee. When nobody is named at booking, Duam sends the job to the artisans near the customer, and the customer pays Duam’s standard call-out for that trade, whoever takes it.

6.3 On a repair job you look at the problem and send a quote in the app, with the labour and the materials as one amount each. You can add a note of what you will do and what you need to buy. If the customer approves it, you do the work, and your two thirds of the call-out count toward their bill. Materials in an approved quote are paid to you in full, and you never get less than your two thirds of the call-out. If the customer declines it, or does not answer within 24 hours, the booking ends and you keep your two thirds of the call-out. On some repairs you may bill by the hour instead of a quote, at Duam’s hourly rate and minimum for your trade, with time rounded up to the next quarter of an hour. You choose this on the website. The hours are labour, so clause 7.2 applies. Once the customer says yes, start the clock when you begin, on the website or in the app from version 1.9.2, and stop it when you finish. The completion code does not work while the clock is running, and if the clock never ran, the code pays only the minimum. When you stop it, Duam holds the money for the time from the customer’s balance, up to three times what your trade usually takes and never more than 12 hours. Time past that goes to the customer as extra work to approve under clause 6.7. If their balance is short, all the time past the minimum goes to them that way, and nothing more is held until they say yes.

6.4 After a quote is approved you may send a new price, up or down. The customer agrees to it or keeps the old price.

6.5 Fixed-price jobs. The price is shown to the customer before they book and is paid in full when they book. There is no call-out. You may set your own price for a fixed-price trade, from half to twice Duam’s price. A customer who books you by name when they book pays it.

6.6 A higher price before you accept. Before you accept a job, you may ask for a higher price and say why. The customer has 30 minutes to say yes. If they say yes, the job is yours at that price, as if you had accepted it, and clause 11.1 applies from then. On a repair job, the higher call-out can never go above Duam’s highest call-out. The higher price is yours only: if you leave the job, the extra goes back to the customer.

6.7 Extra work. If more work is needed, ask for it in the app with its price: on a repair job once the customer has approved your quote, and on a fixed-price job once you have arrived. Wait for the customer to say yes and for the money to be held before you do it. If they say no, you do the original job. Work the customer did not approve in the app is not paid through Duam, and you must not ask for cash for it.

7. What Duam earns

7.1 A booking fee on repair jobs. Duam keeps a third of every call-out fee and every trip fee, rounded to the whole naira. You get two thirds. On a call-out of ₦3,000, Duam keeps ₦1,000 and you get ₦2,000. On ₦5,000, Duam keeps ₦1,667 and you get ₦3,333. Once you have arrived or sent a quote, the call-out is paid whether or not the job goes ahead, except as clauses 12.6, 13.1 and 16.4 say, because it pays for finding you the customer and for your trip.

7.2 A commission of 10% on labour. Duam keeps 10% of what the customer pays for your labour. On a fixed-price job, you get the price less 10%.

7.3 Duam takes nothing from money for materials. There are no other deductions, no monthly fee, no fee for being listed and no fee to cash out.

7.4 The app shows you what you will receive before you accept a job.

7.5 Duam may change its share of the call-out, its commission, the standard and highest call-out, and the other numbers in the Key numbers list. Duam will tell you at least 14 days before the change starts, by WhatsApp, email or in the app. A booking keeps the call-out share it was made with, unless a higher price is agreed before you accept: the whole new call-out then splits at the share on that day. A new commission applies to every job paid after it starts, including a job you accepted before that. If you do not accept a change, you may end this agreement under clause 23 before it starts.

7.6 Duam does not charge VAT on its fees today. If the law requires it to, Duam will tell you before it starts.

8. How you get paid

8.1 The customer pays before you start, from their Duam balance. Duam holds that money in its own account with its payment provider, Paystack, until the job is done. It is not yours until it is released to you.

8.2 When you accept a job, Duam gives the customer a 6-digit completion code.

8.3 When the work is finished, ask the customer for the code and enter it in the app. Your pay goes into your wallet straight away: the money for the job less Duam’s fees under clause 7.

8.4 The code is what releases the money to you. A person at Duam can also close a job and pay it as the code would. Clauses 6.3, 10, 12, 13 and 16 say when else the money moves. A customer who has paid cannot disappear without paying you, and you cannot be paid for a job the customer says was not done unless a person at Duam has looked at it.

8.5 After 5 wrong tries the code is locked on that job. Tap Support chat on the job, and a person at Duam looks at it.

8.6 If the customer will not give you the code, report it on the job (“Customer didn’t give you the code?”). You can do this once you have arrived, and on a repair job only once the customer has approved a price. The money then moves only when a person at Duam decides, when the customer gives you the code, or when you back out under clause 13.1. Nobody’s silence moves the money. Parts money is apart: it keeps its own clock, and the customer can still release it, under clause 10.2.

8.7 Never take payment for a Duam job in cash, or by a transfer outside the app.

9. Cashing out

9.1 You can cash out from your wallet to a bank account in your own name, from ₦1,000. Duam charges no fee. Duam sends the money by Paystack transfer and pays Paystack’s transfer fee.

9.2 You add your bank account yourself in the app. The account must be in your name. Duam saves it under the name the bank gives back. One bank account can belong to only one artisan. Duam staff and Duam agents never add or change your bank account.

9.3 Adding your first bank account needs no code. Changing it needs a code Duam sends to your confirmed email, or on WhatsApp once Duam offers that. Duam tells you every time your bank account changes. If you did not make a change, tell Duam at once.

9.4 A cash out waits 24 hours after a bank account is added or changed, the first one included.

9.5 You cannot cash out:

• pay from a job with an open problem, until Duam decides it;
• the part of your wallet that covers money you owe Duam, though you can cash out what is left above it;
• anything while you are suspended, or after Duam has rejected you (clause 23.5 then applies); or
• anything while Duam has paused all cash outs. The app says so.

9.6 If a transfer fails, the money comes back to your wallet.

9.7 Money you owe Duam, such as a refund decided against you on a problem, comes off your wallet first and then off your next jobs. You can also pay it with Add money in the app.

9.8 Your wallet is not a bank account and earns no interest.

10. Materials

10.1 Never take cash from a customer for parts.

10.2 Ask for parts money in the app. The customer pays it to Duam, and Duam holds it against a clock you set, from 30 minutes to 4 hours. You buy the part and photograph it or the receipt. The customer then releases the money: to the seller, or to you if you already paid for the part. If the clock runs out, the money goes back to the customer.

10.3 Ask only for the real price of the part.

10.4 Materials paid early. Once you have finished jobs for enough different customers, some or all of the materials money in a quote the customer approved may be paid into your wallet early. The app shows how much. Spend it only on materials for that job. If the job does not go ahead, or you do not use the materials, return what you did not spend. Duam may take it from your wallet and then from your next jobs, and give it back to the customer.

11. Going to the job, and your location

11.1 If you accept a job, you go. Tap On my way within 30 minutes of accepting a job wanted now, or by the booked time for a job booked ahead. If you do not, the job goes to another artisan and counts as a drop. If Duam takes it back more than 60 minutes past that time, the job closes instead and does not count.

11.2 Before you accept, you see the area, how far it is and what the customer wrote about the job. Once you accept, you also see the landmark they gave. Their street, house number and map pin are shown to you once you tap On my way. On the website, so is their postcode.

11.3 From On my way until you arrive, the app shares your position so the customer can follow you on a map. It takes a position about once every 10 seconds, and only while Duam is open on your phone. Duam keeps only your latest position and wipes it when you arrive or the job is cancelled. The customer is not shown where you set off from. Duam does not track you at any other time.

11.4 If a problem is reported while you are on the way, Duam keeps your last position, to about 11 metres, with the problem.

11.5 When you tap I have arrived, the app checks that your phone is near the job’s pin (within 300 metres today, allowing for your phone’s accuracy). Duam does not keep that position. If your phone sends no location, the tap still goes through and Duam can see that it sent none.

11.6 If the customer is not home, you must be at the address, have messaged the customer in the app and have waited 30 minutes from arriving. Then you can report “customer not home”. The app checks your phone is near the pin and keeps only how far you were from it. If Duam agrees with you, the job closes and you are paid for the trip: on a repair job, two thirds of the whole call-out; on a fixed-price job, two thirds of the standard call-out for your trade, out of what the customer paid. Duam keeps a third of that call-out, and anything else held goes back to the customer.

12. When a customer or Duam cancels

12.1 Before you tap On my way: the customer gets everything back. You get nothing.

12.2 After On my way, before you arrive: the customer pays a trip fee for the part of the way you have come: the call-out times Duam’s measure of how much of the way you have covered, to the nearest ₦100. Duam measures it from your phone’s position against a start it counts short on purpose, so it can read lower than the true share. With no recent position, it goes by the time since you tapped On my way. If you are late it shrinks. If you are late by a whole travel time (at least 15 minutes) it is nothing, and it counts as a no-show against you. You get two thirds of the trip fee and Duam a third. On a fixed-price job the trip fee is worked out on the standard call-out for your trade, out of the price the customer paid.

12.3 After you arrive or send a quote, on a repair job: you get two thirds of the whole call-out.

12.4 After you arrive, on a fixed-price job, or after a quote is approved: the customer cannot cancel. If something is wrong, they report a problem and a person at Duam decides.

12.5 Duam tells you what you got for the trip when a job is cancelled.

12.6 If Duam cancels. A person at Duam can cancel a job at any stage before it is paid, and tells you why. Everything still held goes back to the customer. You get nothing for the trip or the work so far, and clauses 6.3, 7.1 and 12.3 do not apply. A materials advance already in your wallet stays there, and clause 10.4 applies to it.

13. When you cannot go, and dropped jobs

13.1 If you cannot go, tap “I can’t make it” as early as you can and say why. The app shows it only while you can still use it: on a repair job, until the customer approves your quote. You get nothing for the trip. The customer keeps the booking, the money stays held and the job goes to another artisan. Any higher price or extra work agreed with you, and any parts money not yet released, goes back to the customer. If a problem is open on the job, the booking closes instead and the customer gets back what was held. Once the customer has approved your quote, use clause 16.5 or Support chat.

13.2 Each time you back out, miss the time to set off or do not turn up, it counts as a drop, except as clause 11.1 says. At 3 drops Duam warns you. At 8 drops the app stops sending you new jobs until a person at Duam puts you back on. You can ask a person at Duam to look at your drops at any time, in Help or at support@duam.work.

13.3 If you back out after tapping On my way, or do not turn up, Duam also adds a 1-star “Did not turn up” mark to your rating. It is shown as Duam’s mark, not as a customer review.

13.4 Being unable to go is not a fault. Accepting a job and then not going is.

14. Keeping work on Duam

14.1 Never ask for or take money outside the app for work booked through Duam, including money for parts.

14.2 While this agreement lasts, and for 6 months after a customer’s last job with you through Duam, you will not arrange or do paid work for that customer outside the app. If they ask, tell them to book you by name in the app.

14.3 Clause 14.2 does not apply to a customer you already worked for before Duam sent them to you, if you can show it.

14.4 Do not put your phone number in the job chat, and do not ask for the customer’s. The app blocks phone numbers and flags the try. The customer does not see your number: you talk in the job chat.

14.5 Off the app there is no held money, no record of what was agreed and no help from Duam. If something goes wrong there, you carry all of it yourself.

14.6 If you break this clause, Duam may suspend you or end this agreement. If Duam ends it for this, Duam may also tell your guarantor and your union why.

15. The standard of your work, and putting it right

15.1 You will do every job with reasonable care and skill, to the standard of a competent artisan in your trade, safely and within the law.

15.2 If your work fails within 90 days after the job was paid, because of how you did it, you will go back and put it right at no charge to the customer for your labour, at a time agreed with the customer through Duam.

15.3 Clause 15.2 does not cover failure caused by the customer or somebody else, by misuse or normal wear, by a new fault, or by a part the customer chose against your advice. If a part you bought is faulty, you will help the customer and Duam claim from the seller.

15.4 If you refuse, or do not go back within a reasonable time after Duam asks, Duam may pay another artisan to put it right and recover the reasonable cost from your wallet and then from your next jobs. Duam tells you first, and you can reply.

15.5 Duam does not give customers a workmanship guarantee. Clause 15.2 is your promise to Duam.

16. Problems on a job

16.1 You or the customer can report a problem in the app from the moment you accept the job until 48 hours after it ends or is cancelled. If you back out with no problem open, or Duam takes the job back from you, you cannot report on it in the app. Write to Duam in Help instead. If the other side has deleted their account, email support@duam.work instead.

16.2 A report has a note and up to 4 photos. Duam adds the job’s chat, timeline and trip. There is one open problem per booking. Once Duam has decided a problem on a booking, neither side can report another on it, unless Duam closed it with no money moving and the job is still running. Otherwise write to Duam in Support chat. You see what the customer said and can reply once. Do not put a phone number in a report.

16.3 While a problem the customer reported is open, the money for the job stays held, unless you back out under clause 13.1, or the customer approves your quote and materials money is paid early under clause 10.4. If you reported the problem and the customer then gives you the code, the job is paid and the problem closes. If you were already paid for the job, that amount cannot be cashed out until Duam decides. Parts money is apart: it keeps its own clock, and the customer can still release it, under clause 10.2.

16.4 A person at Duam decides as soon as possible. No timer decides. Duam may:

• agree with the customer and refund them, never more than they paid for that booking. Money still held goes back first. Duam may take back what you were already paid from that booking, from your wallet first and then from your next jobs. Clauses 6.3, 7.1 and 12.3 do not apply then;
• agree with you and pay you from the held money as the completion code would, after Duam’s commission. If no price was approved yet, or under clause 11.6, you are paid for the trip only. If the job was already paid or cancelled, no money moves;
• split the money, and tell both sides the amounts and the reason when it decides. Clauses 6.3, 7.1 and 12.3 do not apply then. If you were already paid, Duam may take back the customer’s part from your wallet first and then from your next jobs; or
• close the problem with no money moving.

16.5 If a job cannot be finished, either side can say so in the app and propose how to split the held money. The other side accepts or turns it into a problem.

16.6 Duam tells both sides what it decided, what money moved and why.

16.7 Duam’s decision settles the money on that booking. If you think Duam got it wrong, you can raise it with Duam under clause 26.

17. Damage, injury and insurance

17.1 You are responsible for loss of or damage to a customer’s property, and for injury to anybody, caused by your fault or carelessness, or by anybody you bring to the job.

17.2 Duam is not your insurer. Duam does not hold insurance that covers your work. Duam strongly advises you to carry your own public liability insurance, and will help you look for cover.

17.3 If somebody makes a claim against Duam because of your work, damage you caused or your breaking this agreement, you will pay Duam’s reasonable costs and losses from that claim.

17.4 Tell Duam at once, on the job or in Help, about any damage or injury. Do not hide it.

17.5 You are responsible for your own safety. If you feel unsafe at a job, leave and tell Duam in Help. Duam takes that into account when it looks at a drop.

18. How you behave

18.1 You must:

• treat every customer with respect, whatever their gender, religion or tribe;
• never enter a room you have not been invited into;
• never bring anybody to a job who is not part of the work;
• never work while drunk or on drugs;
• never take or use anything of the customer’s without permission;
• never photograph or film inside a home except the work, and then only with the customer’s permission;
• never threaten, harass or touch a customer in a way they do not want; and
• never contact a customer for anything other than their job.

18.2 Breaking clause 18.1 can end this agreement at once.

19. Customers’ information

19.1 On a job you see the customer’s first name, the area, what they wrote about the job and their photos. Once you accept you also see the landmark they gave, and once you tap On my way their street, house number and map pin, and on the website their postcode.

19.2 Use this only to do that job. Do not copy, keep, share or post it, and do not contact the customer for anything else. Delete any notes or photos you made of it once the job and any problem on it are closed.

19.3 Tell Duam at once if you think a customer’s information has reached somebody who should not have it.

20. Your information

20.1 Duam is the data controller of your personal data. Duam handles it under the Nigeria Data Protection Act 2023 and the privacy policy at duam.work/privacy. The Artisan Privacy Notice says more about an artisan’s data. A Duam agent gives you a copy with this agreement, and you can ask support@duam.work for one.

20.2 In short:

• Duam holds your name, phone, email if you add one, NIN details under clause 4.3, workplace and map pin, trades and prices, photos, guarantors, union, bank account, jobs, earnings, ratings and job messages.
• Once Duam has verified you, your profile is public, including your name, photo, trades, prices, rating, area, union, reviews, Duam’s “Did not turn up” marks, and whether you are a woman or a man if you said. It never shows your address, NIN, bank details or your guarantor’s name.
• Customers do not see your phone number. You talk in the job chat. A customer whose job you accepted before 9 November 2026 was sent your number and may still have it.
• Your position is shared only as clause 11 says, and with the map services that work out the road to the job.
• Duam’s server and database are in the United Kingdom, and some of the services Duam uses work from other countries. Your information is stored and handled outside Nigeria.
• Duam does not sell your information. It does not use it for advertising, except your photos if you say yes under clause 21.1.
• You can ask for a copy of what Duam holds about you, ask Duam to correct it, delete your account, object to a use of it, and complain to the Nigeria Data Protection Commission.

20.3 Write to Duam’s Data Protection Officer at privacy@duam.work. Duam answers within 30 days, at no cost.

21. Your profile, photos and reviews

21.1 You let Duam show your profile photo and your work and workplace photos on your public profile and in the app. Duam will ask you separately before it uses them in an advert.

21.2 Customers can review you after a job. Reviews show on your profile, and you can reply. Duam’s “Did not turn up” marks show beside them.

21.3 Duam may remove a review or reply that is false, abusive or carries a phone number.

22. Suspension

22.1 Duam may suspend you at once, while it looks into it, if:

• there is a safety concern about you;
• a customer reports serious misconduct;
• Duam believes a detail you gave is false;
• Duam suspects fraud, fake bookings, or working with somebody to take money;
• Duam believes you took work off the app; or
• you break clause 18.

22.2 Duam tells you that you are suspended and why, by WhatsApp, push message or email, unless the police or the law say not to. You can reply in Help or at support@duam.work, and a person at Duam reads it.

22.3 While you are suspended you cannot take new jobs or cash out. Money in your wallet stays yours, less anything you owe and any refund decided on your jobs.

22.4 Duam will decide within 14 days whether to lift the suspension or end this agreement, unless the police are involved.

22.5 The stop for dropped jobs in clause 13.2 is not a suspension.

22.6 Duam may also pause your jobs without suspending you. No new jobs reach you, and you stay Off until a person at Duam puts you back on. Duam tells you when it does this. You can still cash out.

23. Ending this agreement, and deleting your account

23.1 Either side may end this agreement at any time. You end it by deleting your account or by telling support@duam.work. Duam ends it by telling you. When Duam ends it because you broke this agreement, Duam tells you why.

23.2 You can delete your account yourself in the app or on the website, but not while a job, a problem, money held on a job or a cash out is still open, and not within 48 hours of your last job.

23.3 What you owe Duam comes off your earnings first. If ₦500 or more is still owed after that, pay it with Add money before you delete. Less than ₦500 is let go.

23.4 While ₦1,000 or more is ready to cash out, you cannot delete: cash it out first. Less than ₦1,000 cannot be cashed out. It is given up when you delete, and only after you say yes to that. If you are suspended or rejected you cannot cash out, so deleting gives up your whole balance, again only after you say yes. Clauses 22.3 and 23.5 say what happens to it if you do not delete.

23.5 If Duam ends this agreement or rejects you, Duam will pay the money in your wallet to your bank account within 30 days after the last problem on your jobs is decided, less anything you owe and any refund decided. Duam may hold back money it reasonably believes came from fraud, and report it.

23.6 These clauses still apply after this agreement ends: 14 (for 6 months), 15 (for 90 days after each job), 16 (for problems still open), 17, 19, 25, 26 and 27, and any money owed either way.

24. Changes to this agreement

24.1 Duam may change this agreement. Duam will tell you at least 14 days before a change starts, by WhatsApp, email or in the app, and publish the new version at the address in clause 2.6 with its date.

24.2 If you keep taking jobs after the change starts, or go on from a screen that says you agree to the new version, you accept it. If you do not accept it, you may end this agreement before it starts.

24.3 A job you accepted before the change stays under the version in force when you accepted it, with these exceptions. The commission follows clause 7.5. How close your phone must be to the door, the wait at the door, and the time for a customer to answer a quote or extra work sent after the change all apply from the day the change starts. On a fixed-price job, a trip fee uses the standard call-out on the day it is worked out.

24.4 A change the law requires, or one needed urgently for safety, may start sooner. Duam tells you as soon as it can.

25. What Duam is responsible for

25.1 Duam will hold customers’ money and pay you as this agreement says, decide problems honestly after hearing both sides, and protect your information.

25.2 Duam does not promise you any number of jobs or any income, or that the app will always work.

25.3 Duam is not responsible for what a customer does. Duam will help you report a customer who behaves badly, and can remove them.

25.4 Apart from paying you money that is yours in your wallet or held for your jobs, Duam’s total liability to you under this agreement is limited to the fees Duam took from your jobs in the 6 months before the claim.

25.5 Nothing in this agreement limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow to be limited.

26. Disagreements with Duam, and the law

26.1 Nigerian law governs this agreement.

26.2 If you disagree with Duam about this agreement, tell Duam in Help or at support@duam.work. Both sides will try in good faith to settle it within 30 days.

26.3 If it is not settled, it will be referred to and finally resolved by arbitration under the Arbitration and Mediation Act 2023. The seat of the arbitration is Lagos, Lagos State, Nigeria. There will be one arbitrator, agreed by both sides or, if they do not agree within 14 days after one side asks, appointed by the Lagos Court of Arbitration. The arbitration will follow the arbitration rules provided under the Arbitration and Mediation Act 2023. The language is English. The arbitration and the award are confidential.

26.4 If a claim is small enough for a Magistrate’s Court or small claims court to hear, either side may instead take it to that court.

26.5 Either side may ask a court for an urgent order to protect its rights.

26.6 Duam’s decisions on problems under clause 16 are not arbitration.

27. General

27.1 This agreement, the Artisan Privacy Notice, the privacy policy at duam.work/privacy and Duam’s terms at duam.work/terms are the whole agreement between you and Duam about your work on Duam. If they differ, this agreement wins.

27.2 Duam sends notices to you in the app, on WhatsApp or by email to the details on your account. You send notices to Duam in Help or at support@duam.work, and about your data at privacy@duam.work.

27.3 Duam may transfer this agreement to a company that takes over the Duam business, and will tell you if it does. You may not transfer it.

27.4 If a court or arbitrator finds part of this agreement invalid, the rest still applies.

27.5 If Duam does not enforce a right at once, it can still enforce it later.