You are letting a stranger into your house
That is the actual risk, and no amount of five-star ratings answers it. Here is what does.
Every artisan is verified before their first job
Look for the Verified by Duam badge.
Not verified, not listed. There is no partial verification and no badge for trying.
What happens once they are at your gate
Money held until you say so
We hold your payment. The artisan is paid for the work only when you hand over your 6-digit code. Money for parts can go earlier, when you approve their quote, so they can buy them.
A person settles a complaint
Report a problem within 48 hours of a job closing and a person at Duam decides it as soon as possible, not a form. The artisan gives their side, and the decision shows on the booking.
Choose who comes
Anyone, a woman or a man. Pick one and we only send that person, and if nobody like that is near you yet, you see it before you pay.
Your address waits
An artisan sees your trade, your fault and your area when a job is offered, and your landmark once they accept. Your street and house number are released only once they are on the way.
What we will never do
- Sell your data, to anyone, for anything.
- Give your number to anyone outside a job, except the services that carry our messages and payments.
- Use your address for anything except getting an artisan to it.
- Let an artisan contact you about anything other than their job.
Written out in full in our privacy policy, along with how long we keep each thing and how to make us delete it.
If something goes wrong
Report it in the app, while the job runs or within 48 hours of it ending. A person decides it as soon as possible, not a form, and hears both sides first. We have the whole job thread, and we know who the artisan is. That is the entire reason to book through Duam rather than take a number off a wall.